Product · 2026-09-03

Know which features to refuse

Users asked for the ability to publicly rate the people they met. The answer was no — publicly scoring human beings is a line, however popular the request. Listening to users is the job; obeying them all is abdication.

A founder is defined by the features they refuse as much as the ones they ship.

Go deeper — free chapter

Product Design for Humans: Safety, Comfort, Then Utility — Safety, then comfort, then utility — the order humans decide to stay. Lessons from building HVNG in Lagos: RLS, onboarding forms, block buttons and form psychology.

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